Shipping & Returns

 

Shipping & Returns

Local pick up is available upon request at our Location in Old San Juan, Puerto Rico. Please enter "local pickup" at checkout, and We’ll contact you during business hours to pick up your order. 

Due to the handmade nature of our pieces, all sales are considered final and we are unable to accept returns. If your order arrives damaged, please contact us at twostepsceramics@gmail.com


Use & Care

EACH PIECE IS HAND BUILT WITH CLAY, HAND PAINTED, KILN FIRED TO BISQUE AND GLAZED.

  • HAND WASHING ONLY

  • DRY WITH A SOFT CLOTH

  • YOU CAN PUT OUR ITEMS IN THE MICROWAVE FOR A FEW MINUTES, BUT MORE THAN THAT WE DISCOURAGE IT.

  • AVOID SUDDEN TEMPERATURE CHANGES.

  • TEA AND COFFEE STAINS MAY OCCUR WITH TIME

ON-GLAZE AND GOLD/PLATINUM DECORATIONS

  • ON-GLAZE DECORATIONS SHOULD BE HANDLED WITH EXTRA CARE AS THEY ARE MORE SUSCEPTIBLE TO ATTACK FROM DETERGENTS AND ABRASION.

  • DUE TO THE METAL CONTENT OF GOLD/PLATINUM DECORATIONS, THESE ITEMS SHOULD NOT BE USED IN MICROWAVE OVENS.